Help
Getting started on TRADEX
Personal Account
Deposit and withdrawal of funds
Other information
Intro
1.1 About TRADEX
TRADEX is a cryptocurrency platform that provides services in the sphere of digital assets exchange trading and simple exchange of cryptocurrencies. The crypto exchange is a resident of the High Tech Park and is guided in its activities by the current legislation, which makes all financial transactions as safe and transparent as possible for the exchange's clients.
TRADEX provides its clients with a basic set of services in the sphere of digital assets circulation: buy and sell of digital assets; token trading; exchanging tokens for other digital assets or fiat; transactions on the OTC market on special terms and with the support of a personal; manager - for individuals and business clients.
Crypto exchange operation is based on the principles of safety and legality. TRADEX is a good start to get acquainted with the world of cryptocurrencies!
1.2 Key TRADEX capabilities
TRADEX is a platform that not only allows you to buy and sell crypto-assets, but also provides services for their simple exchange, storage of acquired crypto-assets and organisation of large OTC transactions.
The capabilities of cryptocurrency platform is similar to traditional exchanges and allows you to buy and sell cryptocurrencies for digital assets or fiat money, exchange one cryptocurrencies for others, make transactions for large orders on individual terms with the support of a personal manager.
Individuals and legal entities, both residents and non-residents of the Republic of Belarus, may register and perform transactions on the crypto exchange.
1.3 How to trade on TRADEX
Cryptocurrency trading is a transaction on an exchange to buy and/or sell digital assets in the hope of making a profit. To execute a trade, you need to fill an order - in fact, this means placing an order to buy/sell cryptocurrency. You specify the amount of crypto assets you want to buy or sell, and its value in the case of a limit order. Execution of the order on a crypto exchange is immediate with instant and simultaneous transfer of digital assets.
The TRADEX crypto exchange toolkit allows you to use two variants of order execution in trading - market and limit orders.
A market order is an instruction to the exchange to buy or sell digital assets right now at the current market price. This is the simplest way of trading that guarantees the speed of the transaction at the current price of the asset on the cryptocurrency exchange.
A limit order is an instruction to buy a digital asset at a price set by the exchange client (limit price). As soon as the value of the crypto asset reaches the limit price, the order will be executed automatically. Typically, limit orders are used to buy a token at a price below the market price and sell it above the market price.
The main difference between market and limit orders is the time for execution. If market orders are executed instantly, a deal on a limit order may take some time.
The client should keep in mind the high volatility and speculative nature of the cryptocurrency market and evaluate his opportunities and risks sensibly. A beginner on the cryptocurrency market should make himself familiar with the basic concepts and principles of cryptocurrency exchanges, as well as the tools and capabilities of the TRADEX trading platform before trading. This will help make your first steps into the world of cryptocurrencies as safe and economically viable as possible.
1.4 What fees are charged on TRADEX?
A trading commission is a fee that crypto platforms charge for providing services. The commission is charged on the asset you buy.
The commission for limit and market orders on TRADEX is 0.2%.
Please note that TRADEX does not charge commissions for fund deposits on the trading platform. But sending and receiving banks may charge their own fees for transactions.
You can find the fees for resource withdrawal in the Fees page or by clicking here.
1.5 How does cryptoasset exchange work?
TRADEX provides a simple crypto exchange service where you can buy and/or sell cryptocurrency in a few clicks and avoid the basic trading functionality of the platform.
To make an exchange on TRADEX, you need to select the asset you want to buy or sell and specify the amount, check the current exchange rate and trading commission charged on your transaction. Then make the exchange by clicking the corresponding button.
Please note that trading on TRADEX goes nonstop and exchange rates change in real time. The exchange rate is valid only for the period of exchange.
1.6 How to perform an OTC transaction?
TRADEX provides its clients with the opportunity to make transactions for large-scale orders on the OTC market (OTC trading).
An OTC transaction is a direct transaction between participants with the offer of special terms and conditions that compare favorably with the value of crypto-assets in normal trading operations. The transaction is accompanied by a personal manager and is not reflected in the order book that allows to keep confidentiality. OTC transactions also help to maintain the market value of cryptoassets as the closing of a large order on the trading platform can significantly affect the value of cryptocurrencies.
To make an OTC transaction on TRADEX, you need to contact your personal manager via Telegram chat or e-mail. Please click on the corresponding button on the OTC page or write to our e-mail vip@tradex.by.
TRADEX is ready to consider individual conditions for the transactions amounting from 20 000 USD.
A mandatory condition for making a transaction on the OTC market is confirmation of the fund origin. For this purpose you need to provide documents confirming the legality of receiving the amount of the potential transaction. You can also clarify the list of specific documents with your personal manager.
1.7 Deposit and withdrawal of funds
It is possible to deposit and withdraw money for transactions on the TRADEX crypto exchange by bank transfer.
To perform the transaction you need to go to the Wallets page. Then you choose the necessary cryptocurrency and the action with it - “Deposit” or “Withdraw” - and follow the further instructions.
Personal Account
How can I sign up on the exchange and create a personal account?
To create a personal account you need to go to Log In or Registration button in the upper right corner of the screen and perform a few simple actions:
Provide your e-mail address Provide international form of your telephone number Choose your login and password, confirm password Choose a secret word - you may need it to identify yourself when restoring access to your personal account Read the Privacy Policy and User Agreement of TRADEX platform and confirm their reading
Attention!
You need to adhere to the following rules when entering your login and password.
Login must consist of Latin letters, start with a Latin letter and end with a Latin letter or number and contain a minimum of 6 characters. Lower and upper case, numbers and special characters are allowed. The password must contain a minimum of 8 characters, including at least one number and one capital letter.
Following these simple rules will help you to keep information safe.
2.2 Why do I need to verify my account?
To participate in trading, cryptocurrency exchange, deposit or withdraw funds, you must be a registered and verified member of the crypto exchange.
Verification is a variant of the “Know Your Customer” procedure and is necessary to comply with the principles of transparency and legality of crypto exchange activities. Persons who are under 18 years are prohibited to trade on the crypto exchange.
2.3 How is verification process proceed?
Verification on TRADEX takes place by submitting your application form in electronic format through the platform and must contain the following information: Residence country
Attention!
In accordance with the requirements of the Financial Action Task Force (FATF), we do not enter into agreements with citizens of countries that are blacklisted: the Islamic Republic of Iran and the Democratic People's Republic of Korea. Citizens of the countries that are classified by the FATF as “grey list” are under enhanced monitoring with measures aimed at minimizing risks after entering into a user agreement: Bulgaria, Burkina Faso, Cameroon, Croatia, Kenya, Democratic Republic of Congo, Haiti, Jamaica, Mali, Mozambique, Namibia, Philippines, Senegal, South Africa, South Sudan, Syria, Tanzania, Turkey, Vietnam, Yemen.
- Identification document
- Full name in Cyrillic and Latin transcriptions
- Date and place of birth, place of residence
- Identity number, identification document number and its date of expiry
- Identification document photo
- Your photo selfie with the document in hand and a paper sheet with TRADEX and the current date written on it
It will take you no more than five minutes to submit your application form. You will receive a message about the successful completion of the procedure to the e-mail specified during registration. If the information you provide in your application is insufficient, our platform specialists will contact you for clarification or with a request for additional information.
One of the most important steps in the verification process is the successful completion of a basic knowledge test on cryptocurrencies and digital token trading. Passing the test allows you to confirm your proficiency level to participate in cryptocurrency trading. Otherwise, you will be asked to take the test again.
2.4 How long does it usually take to pass through the verification process?
The average time to complete the account verification procedure is about one hour. In exceptional cases, due to the complexity of the procedure and the need to obtain additional information, verification may take up to five working days.
2.5 What should I do if I wait too long for account verification confirmation?
If you have not received a positive result or a request to provide additional information after 5 days, please contact Customer Support Service at support@tradex.by or make a request in your personal cabinet.
2.6 Security settings
To comply with security requirements and ensure the protection of your personal data, TRADEX offers the use of two-factor authentication in the following ways:
- E-mail authentication (default)
- SMS authentication
- Google authentication
You can change the method of two-factor authentication in the Security section of the profile settings of your personal account.
2.7 What should I do if my security code does not arrive in my email?
If you have not received a security code on your mail, we recommend checking the SPAM folder of the e-mail specified when registering your account.
2.8 Blocking and Closing of account
TRADEX platform users have an opportunity to temporarily block their account. Please go to the Security section of your personal account and click the Block button.
If you decide to get back to your account, you will need to contact our Customer Service Service at support@tradex.by.
You can use the “Close Account” button to delete your account on the crypto platform. You must be sure to perform the action, because once deleted the account could not be restored.
2.9 Restoring account
If you need to restore access to a blocked account, take a photo selfie with your ID document opened on the photo page, a paper sheet with TRADEX and the current date. Send the photo to the Customer Support Service address with the text “Please restore access to the account”.
2.10 Personal data change
If your personal data has changed (for example, you have changed your phone number or received a new identification document), you need to change your personal data on the TRADEX trading platform.
Please go to your personal account and click the Change personal data button in the Verification section. You will be redirected to the customer support feedback form, where you will be able to inform about the change of personal data, attach new photos of the document (in accordance with the requirements of the Verification section).
Or you can report changes by sending an email to support@tradex.by.
2.11 Password change
You can change your password in the General tab of the Profile Settings section of your personal account. Please click the Change button and follow the instructions on the screen.
2.12 Reports
TRADEX crypto exchange allows you to download the history of your crypto transactions - deposits or withdrawals, trading and exchange operations. You need to go to the History section for that.
You can also download a document that confirms the existence of an account on the TRADEX crypto exchange. Please go to the Documents tab of the Profile Setup section in your personal cabinet.
You can also request any information you are interested in regarding your account and your transaction history. You should contact customer support via the platform or send an email to support@tradex.by.
Deposit and withdrawal of funds
3.1. Binding a bank card
To bind a bank card, you need to:
- In the window that appears, click the "+Bind card" button.
- Enter the cardholder's details in the appropriate fields and click "Bind".
- Confirm the transaction by entering the 3D-Secure received on your mobile phone number in the appropriate field.
NOTES:
- the "Transfer amount" field indicates the amount including the commission fee. The amount that will be credited to the wallet is displayed in the "You will receive" column below the transfer amount.
- you can link several bank cards to your account.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.2. Account replenishment via bank transfer
To replenish your personal account via bank transfer, you need to:
- Go to the "Wallets" section, select the required currency, click on the "+Deposit" tab and select "Bank transfer". Click "Next".
- Select the bank through which you are making the replenishment from the options offered.
NOTES:
- funds sent via bank transfer are credited to the account within 3 banking days.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.3. Replenishment using a bank card
To replenish your personal account using a bank card, you need to:
- Go to the "Wallets" section, select the required fiat currency, click on the "+Deposit" tab and select "Bank payment cards".
- Enter the replenishment amount and click "Deposit".
NOTES:
- in the "Transfer amount" field, you must specify the amount taking into account the commission fee. The amount that will be credited to your account is displayed in the "You will receive" column below the transfer amount.
- requests for replenishment of the account using a bank card are processed up to 1 hour.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.4. Replenishment of account with cryptocurrency
To replenish your personal account with cryptocurrency, you need to:
- Go to the "Wallets" section, select the cryptocurrency you want to replenish and click the "+Deposit" button.
- After clicking the "Deposit" button, click the "Generate" button.
As a result, the system will automatically generate a wallet address for replenishment. Click the "Copy" button, go to the resource from which the funds are sent, and paste the copied address into the recipient address field. You can also use a QR code to replenish your wallet.
PAY ATTENTION:
- Make sure that the network you are going to use for replenishment matches the network supported by TRADEX.
- If you enter incorrect information when making a transaction, your assets may be irretrievably lost.
- Make sure that the information you entered is correct before performing any actions.
- Each cryptocurrency transaction requires a certain number of network confirmations, after which the deposit will be credited to the wallet.
Please be careful when making each transaction.
NOTES:
- the details of the processing of the application for replenishment of cryptocurrency can be tracked in the "Wallets" section at the bottom of the page.
- the processing of applications for replenishment occurs within 1 hour.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.5. Replenishment by international bank (SWIFT) transfer
To replenish your personal account by international bank (SWIFT) transfer, you need to:
- Go to the "Wallets" section, select the required currency, click on the "+Deposit" tab and select "Bank transfer".
- Select the bank through which you are making the replenishment from the options offered.
NOTES:
- funds sent by international bank (SWIFT) transfer are credited to the account within 5 banking days.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.6. Replenishment via the SSIS system
To replenish your personal account with Belarusian rubles (BYN) via the SSIS system, you need to:
- Go to the "Wallets" section, select the BYN currency, click on the "+Deposit" tab and select the "SSIS" replenishment method.
- Specify the amount you want to replenish and click "Next".
Please note that in the "Transfer amount" column, you must specify the amount taking into account the commission fee. The amount that will be received in the wallet is displayed in the "You will receive" column.
- After clicking the "Next" button, the transfer details, order number and instructions for making a payment via SSIS will appear. Enter the order number in the SSIS tree following the instructions.
NOTES:
- you can only replenish your account via SSIS with Belarusian rubles.
- the order is valid for 1 hour.
- details of the processing of the application for replenishment of funds can be tracked in the "Wallets" section at the bottom of the page.
- processing of applications for replenishment occurs within 1 hour.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.7. Withdrawal via bank transfer
To withdraw funds via bank transfer, you must:
- Go to the "Wallets" section, select the required currency, click the "Withdrawal" button and then select the "Bank transfer" method.
- After clicking the "Next" button, fill in:
- IBAN - the recipient's current account in a common format;
- BIC - the recipient's bank code;
- long-term transfer.
- Click the "Generate" button, copy the received code, enter it in the request field and click "Withdraw". When withdrawing saved details, you do not need to reduce the OTP code.
NOTES:
- when withdrawing funds, the number of commissions for withdrawal is calculated in accordance with the established rates and the final amount (taking into account the transfer amount), which will be written from the wallet.
- details of the result request are provided in the "Wallets" section at the bottom of the page.
- withdrawal requests sent via bank transfer are processed within 3 banking days.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.8. Withdrawing cryptocurrency
To withdraw cryptocurrency, you need to:
- Go to the "Wallets" section, select the cryptocurrency you want to withdraw and click the "Withdrawal" button.
- After clicking the "Withdraw" button, fill in:
- the address of the wallet to which the cryptocurrency is withdrawn;
- the amount of cryptocurrency to be withdrawn.
- Click the "Generate" button, copy the received code, enter it in the appropriate field and click "Withdraw".
PAY ATTENTION:
- you must make sure that the network you are going to use for replenishment matches the network supported by the service to which you are making the withdrawal.
- make sure that you have copied the address for the withdrawal of the desired network.
- if you enter incorrect information when making a transaction, your cryptocurrency may be irretrievably lost.
- when withdrawing cryptocurrency, the withdrawal fee is calculated in accordance with the established rates and the final amount (taking into account the transfer amount) that will be debited from the wallet.
- make sure that the information you provided is correct.
Please be careful when making each transaction.
NOTES:
- withdrawal request details can be tracked in the "Wallets" section at the bottom of the page.
- withdrawal requests are processed within 1 hour.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.9. Withdrawal of funds via international bank (SWIFT) transfer
To withdraw funds via international bank (SWIFT) transfer, you must:
- Go to the "Wallets" section, select the required currency, click the "Withdrawal" button and then select the "Bank transfer" method.
- After clicking the "Next" button, fill in:
- IBAN - the recipient's current account in international format;
- BIC - the recipient's bank code;
- the transfer amount.
- Generate an OTP code, enter it in the appropriate field and click "Withdraw". When withdrawing to saved details, you do not need to generate an OTP code.
NOTES:
- when withdrawing funds, the amount of the withdrawal fee is calculated in accordance with the established rates and the final amount (taking into account the transfer amount), which will be debited from the wallet.
- details of the withdrawal request can be tracked in the "Wallets" section at the bottom of the page.
- processing of requests for withdrawal by international bank (SWIFT) transfer takes up to 5 banking days.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.10. Withdrawal of funds to a bank card
To withdraw funds to a bank card, you need to:
- Go to the "Wallets" section, select the required fiat currency, click on the "Withdrawal" tab and select "BePaid".
- In the "Withdrawal amount" window, enter the amount of funds and click "Request for withdrawal of funds".
NOTES:
- in the "Transfer amount" field, you must specify the amount taking into account the commission fee. The amount that will be credited to the card is displayed in the "To be written off" column below the transfer amount.
- details of the withdrawal request can be found in the "Wallets" section at the bottom of the page.
- withdrawal requests are processed within 1 hour.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.11. Withdrawal of funds via the SSIS system
To withdraw funds via the SSIS system, you must:
- Go to the "Wallets" section, select the BYN currency, click on the "Withdrawal" tab and select the "SSIS" withdrawal method.
- Select the name of the recipient bank and specify the details for making the withdrawal.
- After clicking the "Next" button, check and fill in the following information in the window that opens:
- check the recipient's details;
- enter the transfer amount;
- generate the OTP code;
- submit a withdrawal request.
NOTES:
- you can only withdraw funds from your account via the SSIS system in Belarusian rubles.
- each bank has its own details for replenishing an account/card, this information must be clarified with the recipient bank.
- withdrawal request details can be tracked in the "Wallets" section at the bottom of the page.
- withdrawal requests are processed within 1 hour.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
3.12. Unbinding a bank card
To remove a bank card from your personal account, you need to:
Go to the "Wallets" section, click the "Deposit" or "Withdrawal" tab, select "Bank payment cards", then select the card you want to unlink. To do this, click on the "Unbind card" icon in the upper right corner of the card number.
Any questions left? Write to us: support@tradex.by, or create a ticket in your TRADEX personal account through the "Help" section.
4. Other information
4.1 Security measures
For additional control and protection of your personal data and cryptoassets, we recommend to follow the guidelines:
- We recommend to store cryptoassets not used in exchange transactions in offline wallets with private keys
- We recommend not to access TRADEX crypto exchange from devices with unofficial firmware and/or operating system version.
- Use only secure access points. Try to avoid open and public Wi-Fi networks
- Always check whether the TRADEX crypto exchange URL is correct. Try to avoid following a link or use a link from a trusted source
- Keep updated your devices and browsers through which you access the crypto exchange
- Do not open links, files or applications received from an unreliable source or from suspicious persons
- Do not disclose your confidential account information